The Pursuit of Improving Web Accessibility

At Capital Strategic Solutions, we work with municipal agencies and government entities to ensure that their websites and communications are developed to be inclusive for all constituents. Approximately 20 percent of the general population is estimated to have a disability or impairment. We make it our obligation to ensure that our client’s information, programs, and activities on their websites, web applications, and social media channels is made accessible to people with disabilities or impairments. 

Information and communication technology is considered accessible if it can be used effectively by people with disabilities as it can by those without. Comparable access to information must be provided, taking the needs of all users and learners into account. True accessibility provides for not only the sightless and the hearing impaired but also the color blind, those prone to seizures, and people with physical limitations that require keyboard navigation rather than the use of a mouse. A common misconception is that accessibility is covered by the adherence to accommodations requirements. For example, providing alternative text for videos is an issue of accessibility, not accommodation. Accommodations and accessibility requirements are two different things and need to be considered separately.

Accessibility is:

  • The responsibility of all who create or publish digital content.

  • Required to be provided for all constituents of a government, with no expectation of an explanation of need.

  • Expected for disabilities that are easily anticipated.

The pursuit of improving web accessibility demonstrates a spirit of inclusiveness that benefits everyone in a community. Embracing challenges to meet the needs of every constituent should not be viewed as an adoption of policy, but a necessity to affirm the rights of people with disabilities and prohibit discrimination against them. It is a creation of an awareness that fosters a healthy shift in our technologically driven culture. When this is the approach, the motivation to support all members of a community drives every conversation, and the fear of legal repercussions becomes secondary. Our team believes that this should be the goal for every government entity.

If you need assistance ensuring that the information you are sharing is accessible, contact us - we are here to help. Call (508)-690-0046 or email

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