The Americans with Disabilities Act (ADA) affirms rights of people with disabilities and prohibits discrimination based on disability by state and local governments, private entities and telecommunications.
Title II of the ADA covers all activities of state and local governments regardless of the government entity's size or receipt of federal funding. Title II requires that state and local governments give people with disabilities an equal opportunity to benefit from all of their programs, services, and activities. They are required to make reasonable modifications to policies, practices, and procedures where necessary to avoid discrimination.
At Capital Strategic Solutions, we work with municipal agencies to ensure that their websites, social media messaging and communications provide equal access to all members of their community. Approximately 20 percent of the population is estimated to have a disability, and we have an obligation to ensure that our client’s messages, services and products are as inclusive as possible.
If your constituents cannot access the tools and technology that they need to make solid decisions about their future and what lies ahead for their community; as a government agency you are not being inclusive. Inclusiveness is crucial for a fairer society, inequalities undermine and strain the relationship between government and citizens.
An inclusive government allows the wider public to be involved in policy making processes, regulation and service delivery. By gathering more input from citizens about their needs and the impact that policies have on them, open government makes public policies more effective and public services more user friendly and user driven.