Updated: Mar 15
#NEWWALearnapalooza | March 29 - April 1, 2021
New England's Largest Virtual Water Event!
We are pleased to announce that Nichol Figueiredo, founder of Capital Strategic Solutions, will participate with esteemed members of the New England Water Works Association (NEWWA) in the Customer Service Technical Session 2 on Tuesday, March 30, 2021.
Follow Plainville’s journey of addressing Massachusetts Department of Environmental Protection Agency violations and the concerns of their customers through open dialogue and transparency
Nichol Figueiredo, Partner, Capital Strategic Solutions will join Bob Mackie, P.E., BCEE, Vice President, BETA Group, Inc. and Dennis Morton, Operations Manager, Town of Plainville Department of Public Works at 9:45AM, on Tuesday, March 30th to discuss the Plainville Department of Public Works’ efforts in addressing the concerns of the public and Massachusetts Department of Environmental Protection Agency violations. The Plainville public water system faced many issues over the last few years; there were frequent reports of discolored and dirty water, and for many it seemed that the water quality was poor. In an endeavor to produce and deliver clean, safe drinking water for the residents and commercial customers it serves, the Department of Public Works overcame many challenges.
“Working alongside Bob Mackie of BETA Group, Inc. and Dennis Morton from the Town of Plainville Department of Public Works, we developed simplified messaging that was delivered in bite-size digestible pieces so that it could be easily understood. As information became available, we relayed that information as quickly and as transparently as possible, maintaining the status of being the trusted source. Which is critical when responding to a community's concerns,” said Nichol Figueiredo of Capital Strategic Solutions.
At 11:00 AM there will be a panel discussion about Addressing Customers’ Concerns with Emerging Contaminants with Sharon Carroll Tidman, Office Manager, Grafton Water District, and Tara King, Revenue and Customer Operations Manager, Pennichuck Water, Nichol Figueiredo, Partner, Capital Strategic Solutions, Margaret McCarthy, P.E., Vice President, Weston & Sampson, Reading, MA, Dennis Morton, Operations Manager, Town of Plainville Department of Public Works, Mark Wetzel, P.E., DPW Superintendent, Town of Ayer, and Paul Hunt, Environmental Service Manager, Portland Water District. Panlists will converse on, “How to address customers’ concerns with emerging contaminants.” It will begin with presenters giving an overview of their experience in this area. The session will end with a panel discussion answering questions about tackling communications in this area.
NEWWA's Spring Learnapalooza will be hosted using the Map Dynamics Homebase platform. This is the same program that was used for NEWWA's Annual Conference in September 2020. Sessions and events will be streamed using Zoom. Attendees will be screened in the waiting room before being allowed to view a technical session online. If you are not registered for the conference you will not gain entry into the technical session. Technical sessions, breakouts, and panel discussions will be recorded and available to attendees for 30 days post-conference.
Register, today: https://www.newwa.org/Events/SpringConference.aspx
At Capital Strategic Solutions, we provide our clients with the support that they need to help manage effective risk and crisis communications during a water crisis. If you are interested in these types of services and/or learn more about what we do, please contact firstname.lastname@example.org or call (508) 690-0046.